FAQ

PAYMENT

1. What payment methods are accepted?

 

2. Will I have to pay taxes?

Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

 

3. Can I cancel or change my order?

If you would like to cancel or make change to your order, please contact us at contact@mail.plusock.com within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.

 

SHIPPING

1. Does Plusock ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

2. How much does shipping cost?

You can enjoy free shipping on orders over $69 USD.

You can enjoy free standard shipping on orders over $69 USD.Otherwise,Our delivery cost and services are listed below, simply choose the service that best suits you.

Shipping Method	Processing Time	Country	Shipping Time	Costs
Standard shipping	2-5 business days	Worldwide(In addition to the areas listed above)	7-22 business days	$9 Free Shipping Over $69
Standard shipping	2-5 business days	Cyprus, Czechia, Iceland, Malta, Africa, South America, Middle East	7-22 business days	$10 Free Shipping Over $69
Express shipping	2-5 business days	US., Canada, Mexico, Australia, New Zealand, Europe	6-8 business days	Starts at $39.99
Express shipping	2-5 business days	Rest of the World	6-8 business days	Starts at $59.99
Standard shipping for free product	1-3 business days	Worldwide	7-22 business days	Starts at $18

PS. We have free shipping site-wide promotions during sale season. Stay tuned!

 

3. How long will it take for my order to arrive?

Total delivery time = processing time + shipping time

(not including customs delays, weekends, holidays and any unforeseen circumstances) 

Processing Time: 2-5 business days

Standard Shipping Time: 7-22 business days

Express Shipping Time: 6-8 business days

PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

4. How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.

5. What if the package doesn’t arrive?

If you don’t get your package 60 days after it was shipped, please contact us at contact@mail.plusock.com. We’ll either resent a new one to you or give you a full refund.

 

Product

1. What is mmHg？

Compression garments are made in a variety of support levels. You'll see these levels expressed in millimeters of mercury (mmHg), which is a metric of pressure commonly used within the medical field to measure things like blood pressure.

LEVEL	SUPPORT	USES & APPLICATIONS
15-20 mmHg	Moderate	Ideal for all-day, every day wear. Offers moderate support to reduce ankle and leg swelling, ease tired and achy legs, and aid in muscle recovery. Commonly used for travel, mild to moderate edema, pregnancy, spider and varicose veins.
20-30 mmHg	Moderate to Firm	20-30 mmHg is a medical grade compression level and often comes as a prescription or recommendation by a healthcare provider. Please consult with your healthcare provider before choosing this level of support. Commonly used for moderate edema, lymphedema, Deep Vein Thrombosis (DVT), pre and post-surgical applications, moderate spider and varicose veins.
30-40 mmHg	Firm	30-40 mmHg is a prescription compression level and is often prescribed by a doctor for treating health conditions such as venous insufficiency, deep vein thrombosis (DVT) and lymphedema. Please consult with your healthcare provider before choosing this level of support.